Logging into my Fringe account
Direct Login
When it is time to sign up for Fringe, you will begin receiving a few introductory emails. These onboarding emails vary depending on your company rollout. However, on the day of your launch, you'll receive a "Welcome to Fringe" email and have the ability to access the Fringe marketplace. We have already created your account, so all you need to do is activate it! To begin that process, click the “Set Password” button in the welcome email you receive from Fringe.
You will be taken to a page where you should see the email line pre-filled in with your work email address. After you set a password, you will receive a verification email. Check your inbox, open the email and click the link to verify that you are you! Once your email has been verified, click the “Go to Fringe” button in your original welcome email or go to app2.fringe.us/#/login to log in. Sometimes the verification email can land in spam so make sure to check that folder before reaching out!
SSO Login
If you access the Fringe Marketplace via SSO, you will receive a welcome email from Fringe letting you know the steps to log into the Fringe Marketplace for the first time. Navigate to your benefit portal to enter fringe directly. From there you will be prompted to create a password and enroll in MFA with your mobile phone number. After you enter in your verification code you will continue with the registration flow, including entering in your address and a recovery email. You will need to agree to Fringes Terms of Use and you will be ready to peruse the Fringe Marketplace. For future logins, simply SSO into the Fringe Marketplace through your benefit portal!
Reset Your Password
Maybe you forgot your password or maybe you’re just tired of it. Either way, we make it easy to update your password! There are two ways:
1. On the main login screen, click “Forgot password?” to be sent a password reset email. The email will come to the primary email address for your Fringe account. Follow the instructions and then you’ll be back into your account in no time!
2. Your password can be reset from within the platform. Click on the Top Menu in the upper right-hand corner of the page and select “Account” from the drop down menu. The first heading will have your password and company name listed. Click change to update your existing password.
Peer to Peer Giving
Fringe makes it easy to send points to a teammate, whether you want to send a quick “thank you” or “congratulations” or you just have a generous spirit!
To send points to a teammate, click the top menu in the upper right-hand corner of the page and look for the purple “Send Points” button. Once you click that button, a pop up window will appear. Enter in the amount of points you would like to send (remember, $1 is 5 Fringe points), the name(s) of the teammate(s) receiving the points, and enter an optional message to accompany your gift. Please keep in mind, if you enter multiple names, your account will send the indicated amount of points to each teammate.
Click the purple “Next” button. From here you may see an option to send a message via Slack or Microsoft Teams. Finally you will see an overview page telling you the recipient(s) of the points, the amount of points sent, and a message if applicable. Press the “Send Points” button to finalize your point send. Your teammate(s) should receive an email notification and see the points added to their account in about 10 minutes!
Updating Personal Information
If your address, name, or phone number has recently changed or is expected to change, don’t worry! You have the ability to update that information directly on our platform. Click the Top Menu in the upper right-hand corner of the page and select the “Account” option from the drop down menu.
You should see all of your information listed, starting with your basic information. To change anything, enter the new information into the field and then click “Submit.” To change your shipping address, scroll down to the next heading. You’ll do the same process and then click submit. Easy as pie! A green banner should appear to let you know the change has been submitted. Please keep in mind, this will update your address for future selections, but not any current deliveries that you may have active.
How do I view my point history?
To view your point history, simply click the down arrow next to your name in the upper righthand corner of the screen and click "My Fringe." Here you will see an overview of your points received and your points sent.
You will see information including who the points were sent to/from, the date of the point sent, the amount and the account where the points were dispersed. For additional information, click the three dots next to the amount and select "More Details."
What if I leave my company?
If you leave your company or if your company disassociates from Fringe, your account will become to a Fringe Individuals. To maintain access to your Fringe account and any points, please log in and accept our Terms of Use within 90 days of termination. Fringe Individuals has been created so that you still have access to your Fringe account with all of your information and purchase history still available to you. You will also see a 25 point access fee deduct from your points on the 15th of each month.
Once your account hits 0 fringe points, it will become inactive and delete. After you are terminated in our system, you will receive an email to activate your account with your recovery email.