Selections

Resending your Confirmation Email

Having trouble locating your Fringe selection? You can now resend your confirmation email directly from the Fringe Marketplace! Simply click the down arrow next to your name in the upper righthand corner of the screen to access "My Fringe". Then, on the lefthand side of the screen, click on the Orders button. The modal will display a table including brand, date selected, amount (in points) spent on the order as well as Additional Payment if a CC was used (with masked cc info) to supplement the order.

You can also resend your confirmation email, including your code (if applicable) and any redemption instructions by clicking the three dots next to the additional payment and selecting the "Re-send Confirmation" button.

Changing a Selection

Unfortunately, we cannot take back ownership over a code that has already been distributed. We would not be able to verify its usage with the service & redistribute it to another Fringe user. Selections are finalized once you've gone through checkout.

The Benefit Enrollment Process

After you com­plete check­out on the Fringe plat­form, you will receive noti­fi­ca­tion in a few places. First, you’ll receive noti­fi­ca­tion direct­ly on the Fringe plat­form. Later you will receive a notification via email with a code or further instructions about how to redeem your selection.

Many selections are processed and delivered with­in an hour while oth­ers may take up to 48 hours before you receive word of your com­plet­ed enroll­ments. In either case, Fringe will be in touch through email as each of the select­ions are processed.

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As selections are con­firmed, please take a look at the impor­tant infor­ma­tion with­in each indi­vid­ual email from Fringe that you receive. Many of our emails con­tain codes and instruc­tions on how to redeem your selec­tion. We’ve tried our very best to make every­thing as clear, tai­lored and sim­ple as pos­si­ble for each com­plet­ed enroll­ment email.

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If you have any questions or if it’s been over 48 hours and you have still not received an email from Fringe, don’t hesitate to reach out to the support team at support@fringe.us.

My code doesn't work

If you’re get­ting an error mes­sage when you go to redeem a code selection, typ­i­cal­ly the most effi­cient way to get a res­o­lu­tion is to con­tact the code provider direct­ly, as we do not have the vis­i­bil­i­ty that they do into how their codes work. Often it’s a quick fix for them! If you’ve already reached out to the provider and haven’t been able to get a res­o­lu­tion, please let us know and we will do what we can to help. We list any rel­e­vant terms or restric­tions for each selection in the descrip­tions on each brand card, so if your issue is relat­ed to one of these restric­tions, unfor­tu­nate­ly we won’t be able to offer a refund on the selection.

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