Walking Through the Fringe Marketplace
Once you’ve set up your Fringe account, you’ll be brought to the main marketplace page here. You can see all of the available brands organized into categories, such as “Wellbeing.”
You can scroll sideways through categories to see which brands are in each category, or you can use the search bar underneath the main banner to find the specific brands you’re looking for. Click on the image to see more about the brands including more images and searchable tags to help you find similar brands.
In the top, right-hand corner of the screen, you’ll see the total number of points you have to spend on the fringe platform. If any questions come up while you’re on the Fringe platform, just click contact us in the bottom left hand corner, and you’ll be connected with one of our team members in real time. Enter in your name, your question, and your work email and one of our customer service representatives will be able to help you!
Ready to check out? Click the cart at the top of the screen to see a summary of all of your orders. You can change the quantity or even the product from within the cart if you need to make an adjustment. If you haven’t finished browsing simply click off the window, the “Continue Shopping” button, or the “X” to go back out to the marketplace. Below your selections, you will see the points charged for your order along with details surrounding further payment if applicable. If your cart is entirely covered by your point balance, the page will indicate your remaining balance after purchase.
If your points do not cover the total cost of your selections, you will see the total you have to pay at the bottom of the screen and after pressing the “Checkout” button will be asked to supply another form of payment. If you have previously saved a payment method, you will be able to select that payment method to charge for the order.
Verify your basic information, email address and order one more time before clicking the green “Complete Order” button. All selections are final! Congratulations — your order is sent! Be on the lookout for your confirmation emails in your inbox. Depending on your selections, you will receive your order within 24-48 hours.
Entering Payment At Checkout
All employee accounts are pre-funded with the dollars given to you by your employer. Those points are already in your account! If you choose to select benefits that cost more than your employer has given you, you will be responsible for paying the difference.
At checkout, after entering in your address, you will be brought to a payment page where you can enter in your credit card information.
How do I contact support?
Fringe offers unmatched support for our users. We know that submitting an issue or problem is never fun and that you need a response, fast. That’s why live chat is our preferred method to alleviate any support concerns you may have. You can reach us from any part of our website at any time. If outside of office hours, we’ll return your message within 1 – 2 business days.
Our support team is ready to help troubleshoot issues you’re experiencing and listen to your requests. We want to hear from you!
Don’t want to Chat? No problem. Email us at support@fringe.us and we’ll be in touch!